Getting your ticket 9

• How do I collect my tickets from a Self Service Ticket Machine?
• Which stations have self-service ticket machines?
• Collecting tickets when paying with PayPal
• I've bought a ticket and selected e-ticket, how do I print it?
• Mobile Tickets: Alternative routes involving the London Underground

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Ticket types and prices 4

• At what times can I use the Peak and Off-Peak Day Travelcards?
• Do I get a receipt for the tickets I purchased?
• Why is my credit/debit card being rejected?
• What child fares are available?

Ticket refunds and changes 5

• After what period of time can I claim a refund?
• How can I refund my ticket?
• How can I change my ticket?
• After what period of time can I claim a refund?
• Do I need to return my tickets to get my refund?

Onboard, seating and at the station 4

• Can I take a break in my journey?
• How do I reserve a seat?
• Why are my reserved seats not grouped together?
• How do I book assistance for travel and check accessibility option?